Shipping & Returns

Shipping

Orders are delivered via courier or other carrier hired by OLUCHI Brand.

 

All purchases over € 60 are exempt from shipping costs, with a flat charge of € 10 for purchases below this value.

 

OLUCHI Brand undertakes to make every effort to ensure delivery takes place within 5 days of the day following the confirmation of payment of the order, unless otherwise stated in writing, and can usually guarantee deliveries in just 2 days.

 

In case of unavailability of the ordered goods, OLUCHI Brand will inform the User and if requested, will refund the amount paid, within 15 days from the knowledge of the unavailability.

 

OLUCHI Brand shall not be liable in any way for any direct or indirect damages arising from delays in delivery or the unavailability of the ordered goods. Orders are shipped within 48h after payment confirmation.

 

To track an ongoing order, the User can consult the carrier link provided in the confirmation email or contact us at oluchi@oluchibrand.com.

 

If it is not available to receive your order, a notice will be left at the delivery address indicating the post office where the order can be picked up. If it is not withdrawn within the time limit specified in the notice, OLUCHI Brand considers this act as a manifestation of willingness to terminate the contract and the order is canceled and returned to the warehouse.

Exchanges & Returns 

1. Any ordering agreement made on the OLUCHI Brand website may be freely terminated under the terms of article 6 of Decree-Law No. 143/2001 of 26 April, within 14 days from the date of receipt of the order by the User. , by communicating your intention to the email oluchi@oluchibrand.com.

 

2. In the event of withdrawal, the User shall keep the goods in such a way that they can be returned to OLUCHI Brand, under appropriate conditions of use, within 30 days from the date of receipt.

 

3. User returns should be sent by mail to the address of the Warehouse OLUCHI Brand, Rua Luís de Camões No. 1061ºDtº, 1300-361 Lisbon, Portugal. The article must always be accompanied by proof of purchase. Returns will only be accepted for items in the same condition as they were sent and the return shipping costs are under the responsibility of the User.

 

4. With the right of withdrawal pursuant to paragraphs 1, 2 and 3 above, OLUCHI Brand will refund the User the price paid without any expenses or charges to him.

 

5. In case of exchange the User can make it by mail to the address Rua Luís de Camões nº1061ºDtº, 1300-361 Lisbon, Portugal. The article must always be accompanied by proof of purchase. Only exchanges of goods will be accepted in the same state as they were sent, OLUCHI Brand undertakes to issue and offer the User a € 10 OLUCHI Brand voucher for future online purchases as compensation for the initial shipping costs borne by it, OLUCHI Brand shall bear the costs of referring the exchanged article.

OLUCHI - Return and Exchange
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