Terms of Service and Privacy Policy

1. General Conditions

These general conditions of sale are agreed between OLUCHI, headquartered at: Rua Luís de Camões nº106, Lisbon, Portugal, registered with the Commercial Registry Office, under the Registration and Identification Number 515385182, hereinafter referred to as' OLUCHI 'And those who make purchases through the OLUCHI Brand - www.oluchibrand.com e-commerce portal, hereinafter referred to as' User', and the User must always be a non-trader natural person.


Purchases made through this website are governed only by these general conditions of sale to the exclusion of any conditions previously agreed, expressly and in writing.


OLUCHI Brand may from time to time modify provisions of its general conditions, and therefore advises you to re-read them each time you visit the site.


These general conditions of sale have as their object the provision and definition of the

necessary information to the user and regulate all the necessary steps to make the order.

2. OLUCHI Brand Customer Loyalty

OLUCHI Brand regularly undertakes campaigns and practices that aim to ensure the satisfaction and reward the loyalty of its users and customers, monitoring and recording their visits and transactions from the first purchase or registration.

3. Privacy Policy

OLUCHI Brand undertakes to respect the confidentiality of your personal information and to guarantee the exercise of your rights of access, rectification and cancellation thereof.

Your personal data may be collected by OLUCHI Brand in a number of ways:

- Registration in our online store (www.oluchibrand.com);

- Completion of customer file (in one of our physical stores);

- Realization of a purchase;

Such collection always assumes and can only be made on the basis of your explicit consent or performance of a contract.


Through the various forms of personal data collection and for the different purposes of data processing, we may request the following personal data:

- Email; - Name;

- Address / Billing Address;

- Phone number;

- Date of birth;

- Tax Identification Number.

OLUCHI Brand will use your personal data to:

- Website management www.oluchibrand.com;

- Order processing in the online store;

- Response to your requests / information;

- Sending newsletters, via email, alerting for new products, services, campaigns, promotional offers, events and policy changes (direct marketing);

- Sending SMS or MMS messages, alerting to new products, services, campaigns, promotional offers, events and policy changes (direct marketing).

OLUCHI Brand is the entity responsible for the storage and processing of personal data, which entrusts us with all efforts, security measures and legally defined procedures to ensure confidentiality, security and prevent its misuse.

Personal data is stored on servers in a secure environment, protected from unauthorized access, use or disclosure.

Entering order payment data is well protected and all information is encrypted and managed with advanced security tools.

OLUCHI Brand does not sell, make available or transmit personal data of its customers or users to third parties.


It will only provide such data if required by the User and in strict compliance with legal duty.


OLUCHI Brand will keep your data only for as long as it is necessary for the purpose for which it was collected. Under legal terms, you have the following rights regarding the processing of your personal data by OLUCHI Brand:

- Right of access - The right to be informed and to request access to personal data that we process about the User;

- Right of rectification - The right to request that we change or update your personal data whenever it is incorrect or incomplete;

- Right to delete information - The right to ask us to delete your personal data;

- Right to restrict - The right to request that we temporarily or permanently interrupt the processing of all or some of your personal data;

- Right of opposition - The right to oppose the processing of your personal data at any time for reasons relating to your particular situation (eg direct marketing);

- Right to data portability - The right to request a copy of your personal data in electronic form and the right to transmit such personal data for use in third party services;

- The right not to be subject to automated decisions - The right not to be subject to a decision based solely on an automated decision, including profiling, where the decision may have a legal effect for you or have an equally significant effect.

These rights may be exercised by sending an email to:


Or via mail to:

OLUCHI Brand Rua Luis de Camões nº106, 1ºDto 1300-361 - Lisbon Portugal


OLUCHI Brand reserves the right to update its Privacy Policy as necessary to reflect consumer needs, changes to our products and services, and to comply with all legally required requirements.

OLUCHI Brand encourages its customers and users to periodically review the Privacy Policy in order to stay informed about how it protects their information.


Upon posting of any change to the Privacy Policy, it will then be applicable to all Users.


OLUCHI Brand keeps track of the pages our Users visit within www.oluchibrand.com to enhance their browsing experience.


The data collected is used to provide targeted services to Users who express interest in certain products.


While you are browsing our site, we may also use software tools to measure and collect session information, including page response times, download errors, duration of visit to certain pages, and information about your interaction with them.


You may at any time avoid using these records on our site by disabling or eliminating the use of cookies in your browser relating to our site.


By browsing the OLUCHI Brand website, you are implicitly accepting the practices described in this privacy policy.


Any questions regarding this policy can be clarified by contacting OLUCHI Brand at: oluchi@oluchibrand.com


or by mail to:

OLUCHI Brand Rua Luis de Camões nº106, 1ºDto 1300-361 - Lisbon Portugal


The National Data Protection Commission (CNPD) is the national regulatory authority responsible for overseeing the proper use and protection of personal data, which is the national authority responsible for overseeing complaints related to the processing of personal data.

4. Order from www.oluchibrand.com

1. To place the order the User must add items to the shopping cart, edit the quantity of the items and finalize the purchase through the option “Finalize Order”.


2. In order to place your order you must:


1) Register on the OLUCHI Brand Website or provide your email address.


2) Complete the requested information, such as delivery and / or billing address, shipping method and payment.


3. The fulfillment of the order by the User represents the full and complete acceptance of the prices and description of the products available for sale as well as the general conditions.


4. OLUCHI Brand respects the order preparation and delivery deadlines as long as it is available in stock. In the event that stock is not available, OLUCHI Brand will contact you by email or telephone to inform you of the new delivery time. If you do not agree with the new delivery time, you may choose to purchase another item or refund the amount paid.

5 Payment

1. OLUCHI Brand allows the User the following payment methods:


a) Credit Card, Visa, Mastercard and American Express;


b) Paypal: Once you have confirmed your order details, you will be asked to sign in to your PayPal account to complete the payment. If you don't have one, you can create it on the PayPal login page before you complete the order.


2. OLUCHI Brand shall use its best endeavors to ensure the utmost confidentiality and security of data transmitted over the Internet.

6. Prices

1. Prices are shown in Euros, taking into account the VAT in force at the date of payment of the order.

7. After Sales and Warranty Services

All items sold by OLUCHI Brand are covered by the 2-Month Warranty, backed by the respective brand.

8. Intellectual Property

All items sold by OLUCHI Brand are covered by the 2-Month Warranty, backed by the respective brand.

9. Litigation and liability

1. OLUCHI Brand is not responsible for any inconvenience or damage caused to you by using the Internet network, such as: service failure, external intrusion, malware or computer virus anomalies or any other technical situation.


2. The law applicable to any contractual relationship established through the OLUCHI Brand e-commerce portal shall be that set out in Portuguese law.


3. For the resolution of any conflict arising from any contract entered into pursuant to these general conditions of sale shall be competent the Court of Lisbon with express waiver of any other.


OLUCHI Brand Rua Luis de Camões nº106, 1ºDto 1300-361 - Lisbon Portugal

© 2019 by OLUCHI.